A 99.9% Server Uptime
The chief advantage of creating your very own shared hosting platform is that you do not need to worry about compatibility – you configure a specific set of software applications in such a way as to work with a specific set of hardware parts. The outcome is something a whole lot more stable and reliable, because there are much less possible risks of failure. We’ve built our cloud hosting system atop tried and tested hardware parts along with a strongly modified version of SELinux in an attempt to create a fully safe and secure home for your own personal sites.
This is why, with all our shared hosting packages we offer you a 99.9% server uptime guarantee. This uptime guarantee is valid for all datacenters.
A 99.9% Network Uptime
Along with our cloud hosting platform, we have also built our own internal network in each one of our datacenters. Everything is based on top–of–the–line hardware components manufactured by Juniper. Additionally, on each single router, we have set up a firewall with a complex algorithm that will sift out all questionable requests.
Hence, in all our datacenters – in our US located data center, in our UK located data center, in our FI located data center, in our Eastern Europe located data center as well as in our AU located data center, you will enjoy a 99.9% network uptime guarantee. And this guarantee is valid for all web hosting solutions in each datacenter.
A 30–Day Money–Back Guarantee
Even though we have done everything to curtail all potential risks with our cloud hosting packages and while our company provides premium customer support, there are situations when the client is simply not happy with what we are offering. Or he has to switch to a more powerful web hosting service, like a VPS server or a dedicated server.
That is why our company offers a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you aren’t fully satisfied, you will get a full refund.
24/7 Technical Support
When you manage a hosting company, your tech support engineers are of key importance. Because of this, we’ve cautiously assembled a very knowledgeable group of techs, each with lots of years of expertise behind his back. With their help, our company offers 24x7 support with all our web hosting solutions.
And not just that, we offer a 1–hour response time guarantee. All customer support tickets are answered in less than sixty minutes and our average support ticket response time is just 20 minutes!