Assistance Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Answer Warranty

  • Each ticket that you post to our technical help Dept will be attended to in up to 60 mins. All standard problems shall be replied to straight away. However, if the support question you have sent requires help from a capable technician, we are going to address the ticket to him and will notify you about the delay.

  • Top quality support service
  • Professional Technical Support Service

  • Our tech support Dept will be online for you 24x7x365 to to respond to all assistance request tickets that you send. We offer technical support for the software that are installed in advance on your hosting server. These include our in–house developed Web Site Control Panel, the chosen Operating System and also the server management panel (with respect to the VPS type).

  • Intuitive help center
  • An Educational Help Section

  • A thorough and frequently updated article base is incorporated into our custom–built Web Site Control Panel. It includes quick tips about how to perform all the fundamental site administration jobs. The Help zone offers you in–depth how to content articles and step–by–step video tutorials. You can reach the Help area by clicking on the Help or Video buttons in the right corner of each Control Panel section.