Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center Section

  • You’ll find almost all the answers to your questions in the user–friendly Help Center built into Index Hosting’s Web Site Control Panel. It offers an ever–enlarging knowledgebase with commonly asked questions and detailed help articles compiled by our skillful client support team.

  • Top quality support service
  • How–To Video Clips

  • We have compiled a selection of how–to video tutorials that visually demonstrate how you can troubleshoot a typical issue connected to your shared hosting account. You will find the video tutorials in the Help section.

  • Intuitive help center
  • A 60–Minute Support Ticket Response Time Guarantee

  • We back up all semi–dedicated servers with a 24–7 client care service and a 60–minute support ticket response time guarantee. Our trained support engineers will be online for you night and day to answer your inquiries and to take care of any problem that you might chance upon. Simply submit a customer support ticket from the Help section and we will reply to you instantaneously.