Customer Support Channels
A One–Hour Support Ticket Response Guarantee
We offer a 60–minute response warranty for each trouble ticket or e–mail that you submit to the customer service staff. We’ll swiftly respond to all the typical enquiries and forward right away the matter to our administrators if any further assistance is required. If you order the Managed Services package, we’ll complete any of the included server management services at a time that has been discussed with you earlier.
A Premium Tech Support Service
If you require any assistance with our Web Site Control Panel or with any of the apps that we have installed on the dedicated hosting server for you, don’t hesitate to reach our client support staff at any time through the ticketing system. Besides, if you need assistance administering your dedicated web hosting server, you can make use of our Managed Services package, that includes weekly Operating System updates, troubleshooting and software installation procedures, server monitoring and rebooting procedures, data backup hard drive storage space, etcetera.
A User–Friendly Help Section
We have equipped our Web Site Control Panel with an exhaustive knowledgebase, which features exhaustive explanations of its features and functionalities. Also, we have prepared in–depth video tutorials that will further demonstrate to you how to perform a certain operation or solve a common problem. The help articles and the tutorial videos are readily reachable from each section of the Web Site Control Panel through the Videos and Help buttons located in the top right corner.