You'll find plenty of shared hosting suppliers available, yet many of them are resellers who have restricted resources, particularly when it comes to support. One way to distinguish them is the option to contact the company over the phone. The level of support that you'll get via this particular channel of communication varies depending on the service provider - a few of them provide you with expert phone support, many others offer general and customer support only as some matters are more time-consuming and it would be faster and easier to be resolved with a ticket, especially when the situation has to be escalated. Nonetheless, it's good to find that you could always contact your hosting supplier because there are plenty of small issues which can be taken care of efficiently and timely through a phone call, not mentioning that you can get additional info regarding the services even before you become a customer.
Phone Support in Shared Hosting
If you decide to use one of our shared hosting, you'll be able to contact our support team via phone for 14 hrs per day. We can assist you in choosing the perfect package for your websites since we realize that it's better to discuss this kind of issues with a live person. In case you already have an account, we will assist you with all your sales/billing questions as well as general issues, even with some tech problems that don't involve a lot of time or escalation to a system administrator since it will be better to open a support ticket for time-consuming issues and have all the correspondence in a single place. We have telephone numbers in the US, the UK and Australia, so you can call the one you prefer and talk to one of our representatives.
Phone Support in Semi-dedicated Servers
We offer live telephone support 14 hrs daily as a part of the support services for each semi-dedicated server package that we offer. Since some issues are more complex and time-consuming, you will need to open a support ticket if you experience such a problem, but for all billing, general or small-scale tech issues you can always phone us and we'll assist you immediately so as to save you the time you'll need to spend on opening a support ticket. Even if you don't have an account yet, you will be able to find out if you can host your sites on our top-notch cloud platform or you can receive any other general info on our semi-dedicated services. We have local numbers in the United States, Great Britain and Australia plus a global number, so that you're able to call the one which is nearer to where you live.