If you ever experience a problem with your website and are incapable of rectifying it on your own, ask the web hosting company’s client support team to assist you to get the website back online. A swift solution would be the most optimal scenario, but many hosting companies respond within twenty four hours or even more, especially if you are working with a hosting reseller. Even if your problem can be quickly resolved, your site may not function properly or may not be accessible whatsoever for a prolonged time period, so you may lose potential clients because it is extremely unlikely that anyone will enthusiastically revisit a site that’s inoperative. With that said, you ought to make certain not only that you can reach your hosting provider, but also that they can reply and assist you in a timely fashion. If a web application update doesn’t proceed smoothly or if you erase something unintendedly, for instance, the website should be fixed quickly in order to prevent elongated unavailability.
One-Hour Response Guarantee in Shared Hosting
Our shared hosting come with a one-hour reply time guarantee, which means that no matter what enquiry or problem you might have, we’ll always be there to lend a helping hand. As it is, it rarely takes more than 30 minutes to get a problem solved or a question answered, and this is valid for both sales and technical matters. Our help desk team members will be at your disposal 24/7, even on weekends and legal holidays, which suggests that you will get prompt support anytime you need it. We realize exactly how precious time can be, so by the time we respond to your support ticket or email, we’ll have probed into the issue and, if we haven’t found a solution, we will supply you with more info on what you need to do on your end – if the situation necessitates this. With our support services, you can be certain that there will be somebody to assist you instantly, regardless of the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you open a helpdesk ticket from your web hosting Control Panel or send an email concerning your semi-dedicated server, you will get a response within maximum one hour. You can contact us at all times with regards to billing, technical or general issues and due to the fact that we’re available to you 24/7, you’ll invariably receive help right on the spot. Based on the particular question or issue, we’ll provide you with more details, fix the problem if it’s been caused by something that’s within our reach or inform you what steps to take in case you have to adjust a particular setting for a software app that we can’t access. You can forget about waiting for a day for each and every response. In fact, in the majority of cases we answer tickets and emails within no more than twenty-twenty five minutes.