A live chat is a real-time way of communication between a website hosting supplier's support team and its clients. It's a very efficient way to receive some information about the hosting services or get some issue resolved since you are talking with a live representative. The benefits of using a real-time chat service rather than calling or opening a support ticket are the low chance of errors when you exchange info such as usernames or domain names, the more rapid response time as the communication is real-time plus the fact that you do not have to stay on the chat constantly - you're able to do something else while the agent investigates the issue involved. Furthermore, you will be able to connect with a live chat room from any computer which is connected to the Internet, avoiding the telephone rates that you will have to pay in case you are calling to another country.
Live Chat Support in Shared Hosting
We provide a live chat support service for all shared hosting that we offer and we are able to support you with almost everything live. In case you don't have an account with us yet, we'll give you more information about the plans in order to help you to select the most appropriate package. If you are an active client, we will be able to assist you with any billing or general matter and even with multiple common tech matters, for example an e-mail address installation in a desktop email client. If you can't call us for some reason or you are in a country where we don't have a local telephone number, our live chat will be the best option to get in touch with us. Needless to say, some matters need longer time to examine and test, which means that you'll need to open a support ticket to our technicians, still, we are able to save your time and help you with lots of issues on the chat.
Live Chat Support in Semi-dedicated Servers
We supply live chat support as part of our services, therefore any time you have any questions for our Linux semi-dedicated plans, you'll be able to get in touch with our customer care team whenever you need no matter if you've already acquired your account or not. In general, the chat service is for billing, pre-sales and general questions and difficulties, still we're able to help you with quite a few tech questions too. We can help you pick the proper plan for your web sites in case you do not have an account yet, we can answer any kind of billing questions or issues you could have or we can help you with installing your new email address on your computer or smartphone - all the abovementioned will be done timely because our live chat service is accessible all day, each and every day. Every time you require help, you're able to talk to a representative and save a lot of time.