A ticketing system is the most widely used communication channel that web hosting companies offer to their clients. It is usually part of the billing account and is the most efficient way to deal with an issue that requires a certain period of time to investigate or that needs to be escalated to a system administrator. In this way, all responses added by either party will be kept in the very same place in the event that somebody else needs to work on the given problem and the information already exchanged in the ticket will be available to all parties. The downside of deploying a ticketing system with most hosting platforms is that it is not included in the hosting Control Panel, so you will need to sign in and out of no less than 2 accounts to do a specific operation or to contact the hosting company’s customer support team. In case you want to manage a handful of domain names and each one of them is hosted in its very own account, you’ll need to use an even larger number of accounts simultaneously. On top of that, it might take a significant length of time for the hosting provider to respond to your tickets.
Integrated Ticketing System in Shared Hosting
With a shared hosting from our company, you will never have to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can easily access any trouble ticket while you’re browsing your files or editing different settings. The ticketing system is being closely monitored 24x7x365 by our client support staff members and the ticket response time is no more than sixty minutes, but it rarely takes more than twenty minutes to receive assistance. In stark contrast to some other web hosting providers, we do not charge more for using the ticketing system, so you can touch base with us as often as you need and ask for information in relation to any billing or technical issue. Moreover, you can read a variety of informative articles, which will help you resolve the most commonly encountered obstacles on your own.
Integrated Ticketing System in Semi-dedicated Servers
We think that it is more convenient to manage everything in one place, which is the reason why we have incorporated a ticketing system into the in-house created Hepsia Control Panel, which comes with every single semi-dedicated server plan. This will allow you to manage the communication with our tech support staff along with your hard disk drive space, which implies that you won’t need to remember additional sign-on credentials for a separate interface. You’ll be able to send a new ticket or to track the status of an old one with less than a few clicks whilst you’re browsing the files within your account. Furthermore, you can look through older tickets using an intelligent search functionality or take a look at relevant knowledge base articles, which contain solutions to commonly faced difficulties. The built-in ticketing system is strictly monitored 24-7 with the maximum ticket response time being just 1 hour, so there will always be someone to help you.