A ticketing system is the most widely used communication channel that web hosting companies offer to their clients. It is usually part of the billing account and is the most efficient way to deal with an issue that requires a certain period of time to investigate or that needs to be escalated to a system administrator. In this way, all responses added by either party will be kept in the very same place in the event that somebody else needs to work on the given problem and the information already exchanged in the ticket will be available to all parties. The downside of deploying a ticketing system with most hosting platforms is that it is not included in the hosting Control Panel, so you will need to sign in and out of no less than 2 accounts to do a specific operation or to contact the hosting company’s customer support team. In case you want to manage a handful of domain names and each one of them is hosted in its very own account, you’ll need to use an even larger number of accounts simultaneously. On top of that, it might take a significant length of time for the hosting provider to respond to your tickets.