Many users who start using their first web hosting account, or switch companies, normally have queries with regards to how certain procedures are carried out or stumble upon problems when setting up various things, including e-mails, website settings, etc. Because of this, many web hosts have compiled documentation with popular questions and problems so as to help their customers obtain info swiftly and seamlessly. As a result, the client care team representatives can devote more time to real issues that certain clients may be facing, because the solution for the minor things will be available on the World Wide Web and clients can easily resolve them without having to get in touch with the help desk support team. Having thorough documentation is exceptionally important, particularly for new customers without any past experience at all, as the web hosting service involves a ton of functions and lots of individuals can become perplexed about what action to take. A good knowledge base can both help you execute the operations that you need and learn how the web hosting service works in general.
Extensive Online Documentation in Shared Hosting
If you get a shared hosting
account through us, you’ll be supplied with access to our comprehensive online help documentation where you will see information about more or less everything associated with our hosting packages. The topics range from how to create an email account on your smartphone, to how to do various things using an .htaccess file. The articles are written in an easy-to-grasp way and feature detailed guidelines on how to do a certain task in your Hepsia Control Panel. You can also find info that is not directly connected with Hepsia, for example one that concerns web-based applications on your personal computer. The entire list of articles will be located in the Control Panel’s Help section, but the ones that are dedicated to a given Control Panel section can be accessed on the spot. Since we have included as many topics as possible, you’ll be able to get to know more or less everything related to your account.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated servers
come bundled with a comprehensive online article library where you can find any info that you might need about our web hosting services or about the Hepsia Control Panel that we’re using. We’ve created it based on the feedback that we’ve gathered from our clients through the years and, as a result, our articles touch on particular problems that you might stumble upon and suggest the most effective way to recover them, for example getting an HTTP 500 error message or being unable to send e-mails from your personal computer even though you have the right SMTP server settings. The articles are available in every Control Panel section and you can browse them at any given moment. They can help you widen your knowledge not only about our services, but also about the web hosting field in general, as they include step-by-step guidelines and general information such as what cron jobs or file access permissions are.