The support that you can get from your shared hosting company is very important, no matter if you have pre-sales questions and you are not a customer yet, or you've got a technical issue with a current account. Prompt and accurate information about a question or an issue can save you lots of time and efforts, not mentioning that this is generally a sign that you're ordering from a genuine web hosting supplier not from a reseller. When you obtain a hosting account through a company that doesn't own its servers and it cannot access them immediately, it is likely that you'll wait for a couple of days to get a response to any kind of question, thus your sites may stay offline for quite a while. Alternatively, a supplier that offers numerous options for communication and has a technical support staff that is available all the time can assist you right away and help you decrease or totally avoid any kind of downtime and prospective losses.
24/7 Customer Support in Shared Hosting
We acknowledge the importance of receiving assistance promptly, that's why our shared hosting
services feature 24/7 tech support as well as various means of communication. In case you don't have an account yet, you can give us a call or use our live chat and consult with a live representative, so that you can find out about our services or check if our servers meet the system requirements for your websites. Thus, you will not end up obtaining a service which you cannot use. In case you already have your hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel when the issue is entirely technical or it requires more analysis. In contrast to the vast majority of suppliers out there today, we reply to all of the tickets within the hour, so you won't need to wait for a whole day. Our support services are available twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
You are able to try out our support services even before you get a semi-dedicated server
account from us since we have phone and live chat support for pre-sales, billing and basic questions. Our representatives will help you select the perfect package or provide you with info about our servers, so as to verify whether the system requirements for your web sites are met. When you are a current client, you can also contact us through electronic mail or via our ticketing system, that can be accessed through the Hepsia web hosting Control Panel. We guarantee that if you use any of these two ways of contact, you'll receive a reply within a maximum of 1 hour and that’s 24/7, including weekends and official holidays. In case you've used the hosting services of other suppliers, even big ones, you're able to compare the reply time as it usually takes a full day for them to address a support ticket.
24/7 Customer Support in VPS Servers
When you use our Linux VPS servers
, you won't have to wait for more than an hour so as to receive assistance for any difficulty that you may experience regarding the server or the software which comes pre-installed with it. We warrant this short response time for all tickets which you open via your billing Control Panel or emails which you send to our technical support team. In addition, we have local phone numbers in a couple of countries globally plus a live chat service where we'll help you with billing, pre-sales and basic questions. Customer and technical support is available 24/7/365 using the numerous ways of communication, so no matter what your question or issue is, there is always somebody to help you out promptly. In case you need help with third-party software, that you cannot deploy or which gives you problems, you are able to take full advantage of the Managed Services upgrade package that we supply for all the VPS plans.
24/7 Customer Support in Dedicated Servers
If you obtain a dedicated server
through our company, you're able to contact us anytime using various channels and the maximum time that you'll need to wait for a response is approximately one hour, which means that you can forget about waiting an entire day. Our customer and tech support service is accessible 24/7 regardless of whether it's a holiday or a weekend and we will assist you with anything relevant to the apps which are pre-installed on your server. To get in touch with us about a technical matter, you can open a ticket via the Help section of your billing Control Panel or you can send us an email message. If you have any basic questions or you would like to learn more about our services before you order, you can take advantage of our live chat or you could call one of the local telephone numbers that we have in different countries around the globe. When you need assistance with third-party software that you cannot install or manage effectively, you will be able to add the Managed Services upgrade to your plan and our sysadmins will assist you.